Programs and Workshops

Proven Programs That Enhance Communication, Leadership, and Effectiveness

All our groundbreaking programs and training materials are designed to foster and integrate both personal growth and effective on-the-job performance. Our first emphasis and focus, regardless of program title, is the development or personal presence and the expansion of authentic communication. This becomes a self-empowering process, for these are the foundations of trust, collaboration, resilient creativity, effective change, and personal and organizational growth.

Program Listings and Details

Our most popular programs are listed below. Each is tailored to the specific needs of each client and each unique training group. All are backed by our unconditional, money-back guarantee of client satisfaction. Contact Morler International for details about program duration, split-day programs, advanced courses, and other options that will best suit your organizational needs.

• Negotiation Skills
• Leadership Development & Organizational Change
• Presentation Skills
• Excelling At Customer Service
• Executive Coaching and Self-Empowerment

Negotiation Skills
 
This course has been compared to most of the negotiation programs available today and has been consistently evaluated the most bottom-line and the most informative of human dynamics. Most negotiation courses emphasize either dealing with tactics or the most common mistakes of negotiation. However, these are only two pieces of a much larger process. By focusing on the entire process and developing integrative skills comprising all of the parts, a much more powerful, bottom-line result is obtained. In fact, this is probably the most personally expansive, as well as the most bottom-line, course you will ever take.

An important result, unique to this negotiation program, is a much heightened awareness of and a significantly greater ability to predict and deal with all aspects of human emotion and behavior. This aspect alone has value far beyond the traditional view of negotiation. It is the basis for being more effective in all human interaction, be it sales, motivation, management, or leadership, personally as well as professionally. Significant use of actual negotiation cases reinforces bottom-line skills in applying principles and avoiding common mistakes. Basic program is 3 days. A split 5 day program (highly recommended) is also available.

For more detail see:

• The Negotiation Process
• Introduction To The Negotiation Skills Workshop

Leadership Development & Organizational Change
 
This is a program in understanding and leading change. It is about using the dynamics of change to truly vitalize the organization's members. This is not a program in managing change. For if you are not leading change, more than likely, it's controlling you, not you managing it.

Most people and, therefore, most organizations have difficulty dealing with any change, much less dramatic change. They resist it. Why? Because change always creates, to some degree, confusion, doubt, and fear. As a result, regardless of what they say, most individuals would rather do things the old familiar and “comfortable” way than deal with the unfamiliar. In an environment where rapid change is occurring, those organizations which do not confront this issue on a fundamental level are not only missing opportunities, but are actually putting their survival at risk.

Meeting this demand requires leadership; leadership that understands the dynamics and demands of change; leadership that has the courage and vitality to confront those dynamics and the determination and skills to turn predictable resistances into positive focused energy; leadership that can create ownership in others of their unique contribution to the corporate vision and its manifestation. Those individuals that view change as an opportunity rather than a problem, and have the above qualities and abilities, will be the leaders of the future.

This multiphase program is tailored to the organization's current needs which are evaluated via confidential, in-depth interviews with key personnel throughout the organization. The result is a management that understands what it takes and is capable of leading the organization toward maximizing its potential.

Presentation Skills
 
The effectiveness of a presentation can make or break a deal. Good visual aids, good organization, and good delivery can help to develop rapport and communication. However, too often, these aspects are so honed that they become “slick.” The “presentation” may have been great, but if the rapport and real communication were lost, so possibly was the desired impact. The result: marginal effectiveness at best, and then only to limited audiences.

This course does develop the ability to use visual aids more effectively, be better organized, and have a smooth delivery. However, it does so only as a complement to the basic purpose of any presentation. That is, to communicate naturally and effectively, with poise and presence, to any size audience, in any setting.

This is not a course that emphasizes a particular “style” or the “way one should present.” Each individual has unique strengths as well as weaknesses. As such, the program focuses on individual needs and develops or corrects them as needed.

This program stresses developing an individual's:

1. Personal presence
2. Ability to quickly assess the emotional and receptivity level of an audience
3. Ability to adapt one's communication easily and effectively to optimize the intended effect

Excelling At Customer Relations–The Competitive Advantage Opportunity
 
Excelling at customer relations requires much more than product knowledge, a pleasant demeanor, and “the customer is always right” attitude. Canned responses, no matter how “pleasant”, simply do not work. Why? Because people are unique individuals with different personalities, tendencies, and emotional reactions. Developing an understanding of these uniquenesses, how to discern and effectively deal with each is the key to establishing real credibility, rapport, trust, and outstanding customer relations.

Organizations that recognize this and are able to excel in customer relations will have a competitive advantage. This is increasingly the case as more and more products and services become virtual commodities.

This program is designed to provide participants with a sophisticated understanding of not only how and why people react or respond the way they do, but also how to establish and be more effective in rapport and communication with anyone no matter what their emotional state. This awareness and skill is the foundation for all effective interpersonal interactions.

Executive Coaching and Self-Empowerment (One-on-one on a selected basis)
 
An executive needs to have a clarity of focus, a positive and willing intention, the authority to do what is needed, and a sense of real responsibility.

If you wake up and are not excited and looking forward to the day, something vitally important is missing. The purpose of executive coaching is to assist the individual:

1. Gain clarity on what could make life more fulfilling for him/her.
2. Recognize, face, and work through the limiting factors and/or dysfunctional patterns.
3. Become more aware, proactive and responsible in being, doing, and having what truly contributes to both themselves and their environment.
4. Bring greater perspective, balance, and happiness to their life.

I know of no more encouraging fact than the unquestioned
ability of a man to elevate his life by conscious endeavor.

–Henry David Thoreau